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Mac users who complained that their camera in MacBook Pro is not working reported that they have tried using it on apps such as Facetime, Skype, Photo Booth, and others, but they either get a blank screen or the camera light just blinks and then goes out. In the case of FaceTime, users who are having this problem encountered this error message. Logitech C920 Pro. Best Webcam for Most People. Resolution: 1080p FPS: 30 Built-in Mic: Stereo. If your Mac or Apple display has a built-in camera, you can use it for video chatting and with other apps that use video when you’re using Windows. If the camera isn’t working, make sure you have the latest Windows support software installed. See the Apple Support article Download and install Windows support software on your Mac. Switch to it if your Apple Mouse Not Working or MacBook Pro Trackpad Not Working, even if your Mac Running Slow. Check for the camera’s functionality. In most of the cases, Facetime camera will not turn on in your MacBook due to minor bugs in camera. To overcome such issues, you should check the below-mentioned items and troubleshoot. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed. Restart your computer. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
Most Mac models include built-in cameras. In fact, all Mac laptops, namely MacBook Air and MacBook Pro, come with a built-in iSight, FaceTime, or FaceTime HD camera. Cameras are an important part of computers. For example, using your camera, you can record videos, make conference FaceTime calls, record lectures, or you may not be able to use Zoom or Skype. This means, also for example, that you may run into FaceTime problems and get “No Video” error messages if your camera is not functioning as expected.
This article explains how you can troubleshoot when your camera isn’t working in macOS. Sometimes, your camera may not work at all and sometimes you may get a “camera not connected” message. It is a good idea to follow the solutions below before submitting your camera for service.
See also: Microphone is not working on Mac.
How to get your camera working again
Follow these instructions in order. Test your camera between steps to see if your problem is resolved.
1. Before working through the possible solutions described below, you may want to consider a restart. Simple restart your Mac to see if that fixes your problem. You can restart your Mac by selecting Restart from the Apple menu.
2. Update your Mac. Make sure that your Mac has the latest version of macOS software installed. Here is how:
- If your current version of your software is macOS Mojave or later: Click the System Preferences from the Apple menu and then click Software Update. If there is an update available, click Update Now and follow the onscreen instructions. (note: you may also want to check the “automatically keep my Mac up to date” box).
- If you want to get updates for an earlier version of the macOS software (such as macOS High Sierra, Sierra), then open the App Store on your Mac and then click the Updates tab.
3. Is your problem is app-specific. For example, your camera works in FaceTime but does not work with Skype? Are you having this problem with only certain apps that require video connections such as Skype, Adobe Connect, iMovie, Zoom, etc? You may have a permission problem. Make sure that you give your apps permission. On your Mac, click the Apple menu and System Preferences, Security & Privacy, then click the Privacy tab. Select Camera from the left side, here you can allow apps to access your camera. Select the checkbox next to the app to turn on camera access. The app now has permission to use the camera. Test again.
Another solution is, if you are having an app-specific problem, try to uninstall that app (in the app that camera does not work) and then try to redownload and install again.
4. If you are getting the “There is no connected camera.” error message then please follow the steps below:
- Open Terminal (Applications / Utilities).
- And enter the following command and press enter:
- And now enter the following command and press enter:
- If asked, enter your admin password.
- And then restart your computer and test your camera again.
5. Reset NVRAM or PRAM and SMC on your Mac. Here is how:
- Shut down your Mac.
- Turn on your Mac and immediately press and hold the Option, Command, P, and R.
- Keep holding these keys for 20 seconds.
- Your Mac will appear to restart.
- This will reset NVRAM or PRAM.
To reset the SMC, please see this article for instructions to reset the SMC.
6. Restart your Mac in Safe Mode. Safe Mode may fix your problem. Here is how:
- Turn off your Mac.
- Turn on your Mac and immediately press and hold the Shift key.
- Keep holding the Shift key until you see the login screen. Then release the Shift key.
- Login. (You may need to log in a few times).
- Your Mac is running in Safe Mode.
- Test your camera.
- Then restart your Mac normally. This will exit Safe Mode. And then test your camera again.
7. Does your computer recognize your camera? Here is how you can find out:
- Open the System Information app on your Mac (located in the Utilities folder inside the Applications folder). You can also open the System Information by clicking the Apple menu > About This Mac > Overview > System Report.
- Find the Hardware (or USB) header.
- Is your camera detected?
8. If you are having your camera issue online in a browser such as Safari, Chrome, Opera, Edge, then check to see if there are browser camera settings. For example, if the camera is not working in Safari, here is you can allow your camera. Here is how you can allow websites to access the camera in Safari on your Mac:
- Open Safari.
- Click Safari and Preferences.
- Click the Websites tab.
- Click Camera.
- You will see the websites (like Facebook) that are open, find the drop-down menu and select Ask, Deny, Allow.
9. If you are having camera issues with your standalone camera (not built-in), then please see the tips below:
- Make sure that your camera is correctly and completely plugged in.
- Turn off your Mac and then turn off your camera. Wait 10 seconds. Unplug the camera and then replug it. And then restart your Mac. Test to see if your camera works.
- Disconnect your camera and connect it using a different port.
- Make sure that your camera cable is good, if possible, use a different cable.
If your camera is still not behaving correctly, it is time to contact Apple. Here are Apple’s support options:
- Apple live chat.
- Apple Mac warranty check.
Many of Apple’s desktops and laptops include a built-in webcam, which the company calls a FaceTime camera. However, if your mac webcam is not working, and displays as disconnected or unavailable when attempting to access it, it can be disappointing.
This is what happened to Mac users who found that they cannot use their Mac’s camera for some reason. Whether it’s taking pictures or doing a video, these affected users found that their MacBook Pro camera is not working. And this problem only seems to affect the built-in camera on Mac. When you try to plug in an external camera, it works just fine.
Mac users who complained that their camera in MacBook Pro is not working reported that they have tried using it on apps such as Facetime, Skype, Photo Booth, and others, but they either get a blank screen or the camera light just blinks and then goes out.
In the case of FaceTime, users who are having this problem encountered this error message:
No video. FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue.
When this message appears, the green light on the camera just blinks every couple of seconds but does not reflect anything on the screen. This problem can be frustrating, especially for users who are often doing a conference or video calls, either for personal or work purposes.
Why Camera in MacBook Pro is Not Working
Aside from hardware damage, one of the most probable reasons is corrupted software. Either the driver for the built-in camera has been corrupted or is missing, that’s why there’s no video in MacBook Pro.
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Some users also noted that this error has started after installing some updates for macOS Catalina. This could mean that there might be an incompatibility issue between the installed updates and the software for the built-in camera. It is also possible that the updates installed broke something in the camera’s software, causing the MacBook Pro camera not to work.
How to Fix Camera Not Working in MacBook Pro
macOS does not have a camera settings app. Most applications that use the Mac camera come with their own configuration settings, so there’s no on-and-off switch. There is also no physical nor software. So if your camera is not working for some reason, here are the things that you can do:
Fix #1: Restart Your Mac.
You can do a restart by clicking the Apple menu found in the upper left-hand corner of the screen and choosing the Restart option. If any apps or processes are using the Mac’s camera in the background, a restart should fix the issue, giving you full access to the camera once again. Once the computer has restarted, check to see if your camera is now functioning normally.
Fix #2: Check for Other Apps Using the Camera.
We know that the web camera is switched on automatically by the programs that use it. Generally, only one app can use the camera at a time. So make the application you are trying to open is not being denied access because something else is using the camera simultaneously.
To close any apps using the camera, follow the steps below:
- Launch Activity Monitor from Applications.
- Quit all other open apps or utilities that might be using the camera (e.g. Skype, FaceTime, and Photo Booth)
- If you’re not sure which applications might be using your camera, save your work then close all the open apps to rule everything out.
Fix #3: Use Force Quit with FaceTime.
As effective as a reboot is, it takes some time and quits everything you’re doing. This might not be an option when you are in the middle of a critical FaceTime call. Fortunately, if the FaceTime camera is not working on Mac, there’s a trick you can try that does not require a restart and fixes the problem immediately.
To force-quit FaceTime without restarting, here’s what you can do:
- Go to Applications > Utilities > Terminal.
- In the terminal window,type in: sudo killall VDCAssistant.
- Hit Enter on your keyboard and type in your admin password if prompted.
- Relaunch the app to see if the webcam issue has been resolved.
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Fix #4: Reset Your Mac’s System Controller.
If your Mac’s webcam is not working as it should, you can reset the System Management Controller (SMC). The SMC manages many of the hardware functions on your Mac, and resetting it may serve as a fix to your problems.
If you have a MacBook, here is how you can go about resetting your SMC:
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- Start by shutting down your MacBook.
- Make sure your MacBook’s power adapter is connected to the computer.
- On your MacBook’s keyboard, hold down the Shift + Control + Options keys simultaneously, then press the power button to start the computer.
- After turning on the machine, keep the Shift + Control + Option keys pressed down at the same time for 30 seconds before them. This should allow the Mac to boot as normal.
- Once your computer starts up, check your apps to see if you now have access to your camera.
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Wrapping Up
Most camera problems on Mac are related to software. A little cleaning up and tweaking usually resolves the issue quickly. But if these steps do not work, then you might have a hardware problem on your hands. If this is the case, find an Apple Store or an authorized Apple technician to have your computer serviced. Apple Stores also offer free technical support via the in-store Genius Bar. You can make an appointment online at the Apple’s support website so you have a shorter waiting time when you arrive at the store. You can also talk to Apple’s telephone-based support to find a solution without having to leave your home.
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